Job Description

Responsibilities:

Staff Management:

• Develop and implement staff schedules to ensure adequate coverage and efficient clinic operations.
• Manage time-off of the team.

Patient Care:

• Oversee the delivery of quality patient care services in accordance with DHA standards.
• Address patient inquiries, concerns, and complaints in a culturally sensitive and professional manner.
• Monitor patient satisfaction levels and implement strategies to improve patient experience.

Administrative Duties:

• Manage clinic finances in compliance with UAE regulations, including budgeting, billing, and revenue collection.
• Maintain accurate patient records and ensure compliance with local data protection laws.
• Coordinate with insurance providers to process claims and verify coverage for patients.

Facility Management:

• Ensure that the clinic premises meet DHA standards for safety, cleanliness, and accessibility.
• Manage inventory levels for medical supplies and equipment, ensuring compliance with local import regulations.
• Arrange for repairs and maintenance as needed, adhering to local building codes and regulations.
• Regulatory Compliance:
• Stay updated on relevant healthcare laws, regulations, and accreditation standards in Dubai.
• Implement policies and procedures in compliance with local labour law.
• Ensure that the clinic operates in compliance with local regulations, including licensing requirements and health and safety standards.
• Implement policies and procedures to safeguard patient confidentiality and privacy in accordance with UAE laws.

Quality Improvement:

• Monitor clinic performance metrics and identify areas for improvement, aligning with DHA guidelines.
• Develop and implement quality improvement initiatives to enhance the efficiency and effectiveness of clinic operations.
• Foster a culture of continuous learning and professional development among clinic staff.

Collaboration:

• Collaborate with physicians, nurses, and other healthcare professionals to coordinate patient care and treatment plans, respecting cultural sensitivities.
• Liaise with external stakeholders, such as regulatory agencies and local health authorities, to ensure compliance with regulations and standards.

Requirements:

• Bachelors degree in healthcare administration, business administration, or a related field (Masters degree preferred).
• Prior experience in healthcare management or administration in Dubai, UAE, with a strong understanding of local regulations and standards.
• Develop, maintain and implement current and new SOPs and policies of the company.
• Experience in audit processes related to healthcare facilities is highly desirable.
• Strong leadership and interpersonal skills, with the ability to navigate cultural diversity and motivate staff.
• Excellent written and verbal communication skills in English.
• Proficiency in healthcare management software and electronic health records systems.
• Knowledge of UAE healthcare regulations.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a fast-paced and multicultural environment.
• Flexibility to be available over the phone outside rostered hours for emergencies and next day re-organization.
• Available to work one day on the weekend.