جذاب

Responsibilities:

Staff Management:

Develop and implement staff schedules to ensure adequate coverage and efficient clinic operations.
Manage time-off of the team.

Patient Care:

Oversee the delivery of quality patient care services in accordance with DHA standards.
Address patient inquiries, concerns, and complaints in a culturally sensitive and professional manner.
Monitor patient satisfaction levels and implement strategies to improve patient experience.

Administrative Duties:

Manage clinic finances in compliance with UAE regulations, including budgeting, billing, and revenue collection.
Maintain accurate patient records and ensure compliance with local data protection laws.
Coordinate with insurance providers to process claims and verify coverage for patients.

Facility Management:

Ensure that the clinic premises meet DHA standards for safety, cleanliness, and accessibility.
Manage inventory levels for medical supplies and equipment, ensuring compliance with local import regulations.
Arrange for repairs and maintenance as needed, adhering to local building codes and regulations.
Regulatory Compliance:
Stay updated on relevant healthcare laws, regulations, and accreditation standards in Dubai.
Implement policies and procedures in compliance with local labour law.
Ensure that the clinic operates in compliance with local regulations, including licensing requirements and health and safety standards.
Implement policies and procedures to safeguard patient confidentiality and privacy in accordance with UAE laws.

Quality Improvement:

Monitor clinic performance metrics and identify areas for improvement, aligning with DHA guidelines.
Develop and implement quality improvement initiatives to enhance the efficiency and effectiveness of clinic operations.
Foster a culture of continuous learning and professional development among clinic staff.

Collaboration:

Collaborate with physicians, nurses, and other healthcare professionals to coordinate patient care and treatment plans, respecting cultural sensitivities.
Liaise with external stakeholders, such as regulatory agencies and local health authorities, to ensure compliance with regulations and standards.

Requirements:

Bachelors degree in healthcare administration, business administration, or a related field (Masters degree preferred).
Prior experience in healthcare management or administration in Dubai, UAE, with a strong understanding of local regulations and standards.
Develop, maintain and implement current and new SOPs and policies of the company.
Experience in audit processes related to healthcare facilities is highly desirable.
Strong leadership and interpersonal skills, with the ability to navigate cultural diversity and motivate staff.
Excellent written and verbal communication skills in English.
Proficiency in healthcare management software and electronic health records systems.
Knowledge of UAE healthcare regulations.
Strong problem-solving and decision-making abilities.
Ability to work effectively in a fast-paced and multicultural environment.
Flexibility to be available over the phone outside rostered hours for emergencies and next day re-organization.
Available to work one day on the weekend.

Full -Time Clinic Manager