Job Description

Responsibilities –

• Perform day-to-day SIS operations including setup, validation, and maintenance of student and academic data
• Configure and maintain
• Academic programs and study plans
• Course catalog and prerequisites
• Registration rules and term setup
• GPA and academic standing rules
• Degree audit rules (as assigned)
• Process and validate student record transactions including:
• Registration adjustments
• Course substitutions and waivers
• Academic standing updates
• Program changes
• Graduation eligibility checks
• Conduct routine data validation and reconciliation to ensure system accuracy and integrity.
• Support graduation clearance processes by validating completion of study plan requirements and credit hour compliance.
• Assist in academic calendar rollovers and catalog year updates.
• Monitor and resolve system-generated errors, prerequisite conflicts, and registration issues.
• Escalate complex system configuration or policy interpretation matters to the Assistant Manager – SIS.

Data Integrity and Compliance –

• Ensure accurate data entry in alignment with approved academic policies and curriculum documentation
• Support compliance with MOE/MOHESR and accreditation requirements related to student records and graduation certification
• Participate in internal audits and data quality reviews
• Maintain confidentiality and adhere to institutional data protection policies.

System Support & Enhancement –

• Assist in user acceptance testing (UAT) for SIS upgrades and enhancements.
• Provide functional feedback on system improvements and automation initiatives.
• Support integration processes between SIS and other systems (LMS, Finance, HR) as required.
• Maintain updated documentation of SIS processes and workflows.

Stakeholder Support –

• Provide functional support to Registration, Academic Services, and campus staff.
• Respond to system-related queries from faculty and administrative users.
• Deliver guidance on correct system usage and adherence to academic rules.
• Support training sessions related to SIS processes when required.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Higher Education Administration, or a related field.

Required Skills

• Minimum of 4–6 years of experience in Student Information Systems, academic records, registration operations, or enterprise system support within higher education (preferably in the UAE or GCC).
• Understanding of academic program structures and study plans.
• Knowledge of UAE higher education regulations (MOE/MOHESR).
• Familiarity with SIS platforms (e.g., Banner, PeopleSoft, Colleague, or equivalent).
• Understanding of degree audit and graduation processes.
• Basic knowledge of data governance and reporting principles.
• Strong attention to detail and data accuracy.
• Analytical and troubleshooting skills.