Job Description

Company Description

Touch of Health Polyclinic is a leading multi-specialty medical center focused on delivering exceptional, patient-centered healthcare services. Renowned for its commitment to excellence, the clinic combines innovation with personalized care to meet the diverse needs of its patients. Led by a team of skilled doctors and healthcare professionals, Touch of Health Polyclinic operates under the highest medical standards to serve its community. Located in Dubai, the clinic is dedicated to enhancing the well-being of all its patients.

Role Description

This is a full-time onsite role for a Call Center Agent based in Dubai, with some flexibility for remote work. The Call Center Agent will manage inbound and outbound calls, address customer inquiries, provide support, and ensure a high level of customer satisfaction. The role involves maintaining accurate records, resolving customer concerns, and delivering exceptional service with professionalism and efficiency.

Qualifications

• Proficiency in Customer Service, Customer Support, and a strong focus on ensuring Customer Satisfaction
• Excellent Interpersonal Skills, including the ability to communicate effectively and build rapport with a diverse range of individuals
• Strong Computer Literacy, with the ability to efficiently use software systems and tools for handling customer queries and maintaining records
• Problem-solving skills, a detail-oriented approach, and the ability to work in a fast-paced environment
• Fluency in English (verbal and written); additional language proficiency is an advantage
• Previous experience in a call center or customer-facing role is preferred