Job Description

Role Description

• Greet patients and visitors in a courteous and professional manner.
• Schedule and manage appointments using clinic software.
• Handle phone inquiries and direct calls appropriately.
• Maintain patient confidentiality and comply with healthcare regulations (e.g., DHA/MOH).
• Process patient registrations, insurance documents, and billing details.
• Coordinate communication between patients and clinical staff.
• Keep the reception area clean, organized, and welcoming.
• Monitor patient flow and inform clinicians of any schedule changes or delays.
• Support clinic operations with basic administrative tasks as needed

Qualifications

• Proven experience as a receptionist, preferably in a healthcare or mental health setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Discretion and ability to handle sensitive information with confidentiality.
• Familiarity with medical terminology and appointment systems.
• Proficiency in Microsoft Office and clinic management software.
• Fluency in English; knowledge of Arabic is an added advantage.