Job Description

To Provide timely and efficient coordination of pre surgical services by achieving high levels of customer satisfaction through reduction of the Pre- operative inefficiencies and associated financial lose and costs.
Key Responsibilities and Duties: 
 

1. General Responsibilities:

KEY RESPONSIBILITIES:
SCHEDULING AND COORDINATION:

• Develop and manage the daily and weekly schedules for patient procedures in the operating theatres and endoscopy unit.
• Coordinate with surgeons, anesthetists, and other healthcare professionals to confirm procedure dates and times.
• Adjust schedules to accommodate emergencies, cancellations, and rescheduling needs.

PATIENT COMMUNICATION:

• Communicate procedure details and scheduling information to patients and their families.
• Address patient inquiries and concerns regarding scheduling and procedures.

ADMINISTRATIVE DUTIES:

• Maintain accurate and up-to-date scheduling records and databases.
• Ensure all necessary documentation is completed and filed appropriately. 
• Prepare and distribute daily and weekly schedules to relevant departments and staff.

COORDINATION WITH CLINICAL STAFF:

• Work closely with clinical staff to ensure availability of necessary resources, including equipment and supplies.
• Collaborate with nursing staff to confirm patient readiness and availability for procedures.
• Facilitate communication between departments to ensure smooth patient flow and minimize delays.

QUALITY AND COMPLIANCE:

• Ensure compliance with hospital policies, procedures, and regulatory standards. 
• Participate in quality improvement initiatives related to patient care and safety.
• Monitor and report scheduling metrics and performance indicators such KPI’s.

PROBLEM SOLVING AND DECISION MAKING:

• Address and resolve scheduling conflicts and issues in a timely and efficient manner.
• Implement solutions to optimize scheduling processes and improve patient experience.
• Anticipate and proactively manage potential scheduling challenges.

WOKRING CONDITIONS:

• The position requires frequent sitting, standing, and walking .
• The work environment includes a clinical setting with exposure to patient care areas.
• May require occasional evening or weekend work to accommodate emergencies or special situations and as per clinical settings requirements.

SKILLS AND ABILITIES:

• Strong knowledge of data processing in computer applications.

KEY PERFORMANCE INDICATORS

• Ensures fully updated regarding new policies, procedures, guidelines, protocols and forms.
• Ensures attendance of all staff at regular training and staff development sessions for each area are organized as evidenced by staff attendance for each of the following areas:

1. Infection Control
2. Fire & Safety
3. JCI Training
4. HEART SAVER 
5. OVR reporting

Skills and Abilities:

• Manages work pressure and able to work in a team effectively
• Working knowledge of performance improvement processes and international standards
• Good computer skills and data entry ability, with knowledge of MS Excel, MS Outlook, MS Word, etc.
• Good analytical and problem-solving skills
• Good interpersonal and customer care skills
• Good and accurate records keeping
   

Education requirements:

• Bachelor’s

COMPETENCIES:

• Abilitty to manage stress
• Adaptability & Flexibility
• Customer Service
• Quality oriented
• Taking Responsibility
• Teamwork
• Understanding the Job