Job Description

The Patient Experience/Patient Coordinator is responsible for ensuring a seamless, positive, and personalized patient journey from initial contact to post-treatment follow-up.

Patient Engagement and Experience:

• Act as the first point of contact for patients, addressing inquiries and concerns promptly and professionally.
• Guide patients through the healthcare process, including appointments, procedures, and follow-ups.
• Ensure patients are comfortable and well-informed about their treatment plans.

Appointment Coordination and Scheduling:

• Schedule and confirm patient appointments, ensuring minimal wait times and efficient use of resources.
• Coordinate with healthcare providers to ensure timely patient care.
• Manage rescheduling, cancellations, and reminders to maintain an organized workflow.

Administrative Tasks:

• Maintain accurate patient records, including personal information, medical history, and treatment details.
• Verify insurance details and handle pre-authorization processes.
• Assist with billing inquiries and payment processing as needed.

Communication and Collaboration:

• Serve as a liaison between patients, families, and the medical team to ensure clear communication.
• Educate patients about healthcare procedures, policies, and available resources.
• Collaborate with multidisciplinary teams to address patient needs and resolve any issues.

Quality Improvement:

• Monitor patient satisfaction metrics and develop strategies to enhance the patient experience.
• Stay updated on healthcare best practices and patient care standards.

Qualifications and Skills:

• Education: High school diploma or equivalent required; a bachelor’s degree in healthcare administration or a related field is preferred.
• Experience: 3+ years of experience in a patient-facing role in healthcare or a similar environment.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency in using healthcare management software (e.g., EMR/EHR systems).
• Exceptional organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, dynamic environment.