Job Description
Responsibilities
- Develop and Implement Social Services Programs: Collaborate on creating and executing comprehensive programs that address the psychosocial needs of residents and families, ensuring a positive care experience.
- Maintain Accurate Documentation: Ensure timely and accurate entries in patient charts, keeping records up-to-date with resident and family requests, interdisciplinary plans, and progress.
- Facilitate Patient and Family Engagement: Organize and lead family meetings, update families on care plans and changes, and actively involve them in treatment discussions to enhance their experience.
- Resolve Complaints and Grievances: Investigate patient and family concerns, communicate regularly during the process, and provide timely resolutions in line with facility policies.
- Collaborate Across Departments: Act as a liaison between residents, families, and hospital teams, promoting interdisciplinary cooperation to address psychosocial needs and improve outcomes.
- Promote Cultural Sensitivity and Inclusivity: Ensure that the needs of patients and families from diverse cultural, socioeconomic, and religious backgrounds are handled with respect and sensitivity.
- Drive Quality Improvement: Participate in quality-of-life planning, measure performance indicators, and contribute to initiatives that enhance patient satisfaction and care standards.
Qualifications
- Bachelor’s degree in a relevant field
- 1-2 years of prior work experience in a relevant field
- Excellent verbal and written communication skills.
- Fluent in written and spoken English.
