Job Description

Responsibilities

Greets patients and/or Guests arriving at the outpatient clinics, to assists as required.
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Registers all outpatients upon arrival as per policy.
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To maintain Patient Confidentiality.
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Identification of Patient Valid documents i.e., EID or Passport.
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Checking eligibility for insurance approval.
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Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
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Initiate accurate process to complete the patient’s registration ( insurance or self- paying.)
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Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise.
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Coordinates with Nursing and other Departments to resolve patient’s queries.
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Informing patients when there are delays for diagnostic or treatment services.
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Directs patients to appropriate clinics/areas.
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Submits documents related to cash collection and refunds to Chief Cashier.
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Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
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Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
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Cash collection according to the individual collection report must be deposited in the Main Cash Box.
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Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office – Claims Submission Team.
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Assists in training of the new employees as directed by supervisor.
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Knowledge of insurance protocols.
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Coordinates with insurance department and clinic for preauthorization of services.
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Knowledge in basic medical terminology ( limited to front office ).

Qualifications

High School, Diploma, Bachelor