Job Description

Job Overview

The Healthcare Administrator and Patient Relationship Officer will be the first point of contact for patients, responsible for ensuring a smooth and welcoming experience. The role combines administrative efficiency with exceptional interpersonal skills to maintain patient satisfaction, handle inquiries, and support clinic operations.

Key Responsibilities

Patient Relationship Management

• Serve as the main point of contact for patients, addressing inquiries, concerns, and feedback with professionalism and empathy.
• Build and maintain strong relationships with patients to ensure a positive experience and encourage repeat visits.
• Coordinate patient care plans, follow-ups, and appointments to enhance the continuity of care.
• Address patient complaints promptly and effectively, escalating issues when necessary.

Administrative Duties

• Manage front-desk operations, including patient registration, scheduling, and billing.
• Maintain accurate patient records and ensure confidentiality in line with regulatory requirements.
• Monitor clinic supplies, equipment, and resources, ensuring timely replenishment.
• Coordinate with the clinical team to streamline workflows and ensure efficient clinic operations.

Operational Support

• Develop and implement processes to improve the patient journey, from initial contact to post-treatment follow-up.
• Support the Clinic Director in operational planning and reporting.
• Ensure the clinic complies with health and safety regulations, maintaining a clean and welcoming environment.

Communication & Collaboration

• Act as a liaison between patients and clinical staff, ensuring clear and effective communication.
• Collaborate with the marketing team to promote services, gather patient testimonials, and increase clinic visibility.
• Participate in team meetings, providing insights into patient satisfaction and areas for improvement.

Qualifications and Experience

• Education: Diploma or Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• Experience: 2+ years in a similar role in a healthcare setting.
• Strong understanding of patient relationship management and healthcare operations.
• Familiarity with clinic management software is a plus.

Key Skills

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Exceptional interpersonal and customer service skills.
• Proficiency in Microsoft Office Suite, CRM, Canva, and UAE Healthcare management systems.
• Ability to handle sensitive situations with discretion and professionalism.