Job Description

We’re Hiring: Clinical Application Specialist (Laboratory)
📍 Location: Doha, Qatar
🏢 Company: Khalid Scientific Co.
🕘 Full-Time

Qualifications and Experience:
· Bachelor’s Degree holder in medical technology, Clinical Laboratory Science, Biochemistry, Medical Microbiology or closely related field.
·  Minimum 1-2 years’ experience in Qatar.
·  Strong working knowledge of various laboratory disciplines (e.g., hematology, chemistry, immunology, microbiology, molecular diagnostics).
·  Excellent technical troubleshooting and effective problem-solving capabilities, with the ability to address challenges within the local context.
· Proven experience in the validation of laboratory equipment and software, ensuring accurate and reliable performance.
· Demonstrated ability to deliver engaging training and present technical information clearly to diverse customers.
· Strong communication and interpersonal skills
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
· Fluency in English, both written and spoken
· With Qatar Driving License
· A high level of confidentiality

Responsibilities:
Training and Education
·        Develop, coordinate, and deliver comprehensive training programs for customers on the proper use, maintenance and application of the company’s laboratory products portfolio.
·        Create and maintain training materials, including manuals, presentations, and accessible online resources.
·        Provide ongoing support and education to customers on new product features and applications and best practices.
·        Work closely with the Sales team to support product marketing and promotional activities through technical expertise and presentations.

Troubleshooting and Instrument Validations:
·        Serve as the primary point contact for all technical and application-related inquiries from our customers across Qatar concerning our laboratory instruments, software, reagents.
·        Take a lead role in the thorough validation of Laboratory instruments, ensuring compliance with relevant local and international standards and regulations.
·        Demonstrate a comprehensive understanding of instrument validation procedures for the successful installation and commissioning of laboratory instruments.

Product Knowledge and Expertise
·        Maintain in-depth knowledge of the company’s laboratory product portfolio, including instrumentation, software solutions, and reagents.
·        Stay current with relevant clinically relevant practices, emerging industry trends, and competitor products.
·        Provide valuable feedback to product development teams on customer needs, and potential product enhancements.
Actively participate in product launches and provide essential technical support for marketing activities.