Job Description

Company Description

Bloom Plus Poly Clinic LLC is a brand new multi-speciality clinic in International City, Dubai. The clinic is backed by partners from Australia and India, with plans to expand to other parts of Dubai and abroad in the coming years. Bloom Plus offers services in Pediatrics, Genecology, Dentistry, and general medicine.

Certainly! A Receptionist for a clinic cum Insurance Coordinator plays a vital role in ensuring smooth operations within a healthcare setting. Here’s a detailed overview of the responsibilities, skills required, and the importance of this position:ResponsibilitiesReceptionist Duties:
Front Desk Management:
Greeting patients and visitors warmly as they arrive at the clinic.
Checking patients in and out for appointments.
Phone Management:
Answering incoming calls promptly and professionally.
Scheduling appointments and managing the clinic’s calendar.
Customer Service:
Addressing patient inquiries, resolving complaints, and providing information about services.
Ensuring a welcoming and supportive environment for patients.
Administrative Tasks:
Maintaining patient records and filing systems.
Assisting with general office duties such as mail handling and supply management.
Insurance Coordinator Duties:
Insurance Verification:
Collecting and verifying patient insurance information prior to appointments to ensure coverage.
Communicating with insurance companies to obtain pre-authorizations when necessary.
Claims Processing:
Preparing and submitting insurance claims accurately and on time.
Following up on claim status and addressing any issues or denials with insurance providers.
Billing and Payment:
Guiding patients through their billing statements and insurance benefits.
Handling payment processing and coordinating payment plans if needed.
Patient Education:
Explaining insurance policies, coverage limits, and out-of-pocket expenses to patients.
Assisting patients in understanding their options and responsibilities regarding payment.
Record Maintenance:
Keeping detailed records of patient interactions, insurance claims, and payment history.
Skills Required:
Strong Communication Skills: The ability to communicate clearly and empathetically with patients and insurance companies is crucial.
Organizational Skills: Efficiently managing multiple tasks, appointments, and paperwork while maintaining accurate records.
Tech Proficiency: Familiarity with electronic health record (EHR) systems, insurance billing software, and basic office equipment.
Attention to Detail: Ensuring the accuracy of patient records, insurance information, and claims submissions.
Problem-Solving Skills: Dealing with patient concerns, insurance issues, or scheduling conflicts effectively.
Importance of the Role:
The Receptionist cum Insurance Coordinator is often the first point of contact for patients, making them essential for creating a positive first impression of the clinic.
Proper insurance coordination helps facilitate timely and efficient patient care, ensuring that financial aspects are managed smoothly.
This role contributes to patient satisfaction and trust in the healthcare provider, as they receive assistance navigating the often complex healthcare and insurance processes.