Job Description

Company Description

Camali Clinic is a multidisciplinary consultant-led outpatient mental health clinic located in Dubai, United Arab Emirates with two branches and a joint venture partnership. The clinic provides high quality, evidence-based and compassionate care to children and adult who present with mental health difficulties.

Role Description

We are seeking a highly organized and detail-oriented individual to join our team as an Admin Assistant. The Admin Assistant plays a crucial role in facilitating communication between healthcare providers, patients, and insurance companies to ensure accurate and timely processing of insurance claims. The successful candidate will have a solid understanding of Admin Taska, insurance procedures, excellent communication skills, and the ability to navigate complex insurance systems.

Key Responsibilities

· Handle incoming patient calls and respond to inquiries promptly and professionally.

· Manage patient communication via phone and WhatsApp, ensuring timely and accurate responses.

· Process insurance pre-approvals and liaise with insurance companies as needed.

· Handle billing processes, including invoicing and payment follow-ups.

· Address patient inquiries and provide accurate information regarding services and appointments.

· Manage internal patient referrals and coordinate with relevant departments.

· Maintain accurate records of all interactions and transactions.

· Communicate with insurance companies to address claim-related issues.

· Collaborate with clinicians to obtain necessary documentation for claim submission

Skills

· English is must and Arabic proficiency is an added advantage

· Excellent customer service and interpersonal skills.

• Must have clinic/ hospital experience.
• Knowledge in insurance approval/ pre approval/ billing.
• Ability to work in reception
• With demonstrable experience on Microsoft tools and medical record software.
• Maintains office processes like requisitions, filing system and other administrative and clerical functions
• Relevant experience in a similar role is required.