Job Description

Your Key Responsibilities: Here’s what you’ll do:

Strategic Leadership & Business Planning:

• Contribute to the development of MEA’s annual and 3-year business plans, ensuring alignment with global rehabilitation, clinical, and customer service strategies.
• Lead the development and execution of the regional rehabilitation functional plan, with short- and long-term goals tailored to local market dynamics.
• Translate global strategies into regional actions that drive sustainable growth, enhance outcomes, and improve patient experience.
  Rehabilitation Excellence & Customer Experience
• Act as the primary escalation point for rehabilitation-related challenges, driving issue resolution with professionalism and impact.
• Define, improve, and implement rehabilitation policies, processes, and best practices.
• Collaborate on customer experience strategies to support a seamless, patient-centered care journey.
  Education & Training Development:
• Identify, assess, and address training needs across internal teams and external partners (clinics, distributors, HCPs).
• Design and deliver impactful training programs and materials that build clinical competency and confidence.
• Collaborate with the Training Manager MEA to align development plans with future business needs.
  Research & Clinical Partnership:
• Evaluate and prioritize clinical research opportunities to support outcomes-focused initiatives.
• Develop and manage a portfolio of research projects in partnership with local clinics and the EMEA Clinical Studies team.
• Drive the integration of research findings into clinical practice to improve care and build long-term loyalty.
  Facility & Team Leadership:
• Oversee clinical support facility operations, ensuring compliance, performance quality, and customer satisfaction.
• Review service delivery, gather feedback from referring clinics, and drive continuous improvement.
• Inspire and lead a skilled team by setting clear expectations, providing regular feedback, and fostering a culture of growth, accountability, and innovation.
  
  Your Profile: Who We’re Looking For:
  You are a skilled communicator, strategic thinker, and clinical expert who thrives in complex, multicultural environments. You bring:
  
• A background in Audiology, Rehabilitation, Speech Therapy, or Clinical Sciences (Master’s or PhD preferred).
• Proven experience leading rehabilitation, training, or clinical service functions in a medical/healthcare setting.
• Demonstrated experience in managing cross-functional teams and projects.
• Strong knowledge of clinical outcomes, patient pathways, and customer experience principles.
• Ability to lead through influence, navigate ambiguity, and drive change.
• Fluency in Arabic and English (additional regional languages a plus).
• Willingness to travel within the MEA region as required.
  
  What We Offer You:
  
  At Cochlear, we offer more than a job – we offer a mission. Here’s what makes this opportunity special:
  
• Purpose-Driven Work: Join a global leader creating profound, life-changing impact.
• International Exposure: Work across markets, cultures, and disciplines.
• Industry Leadership: Gain expertise in the cutting-edge world of hearing implants.
• Innovation Meets Compassion: Be part of a company that blends medical advancement with a human heart.
• Career Development: Develop people leadership and clinical strategy skills in a supportive, high-performance culture.
• Collaborative Culture: Engage daily with a passionate, diverse, and expert team.
• Empowered Creativity: Shape your own roadmap and define best practices in your function.
• Competitive Compensation: Enjoy a comprehensive benefits package and continuous learning opportunities.