Job Description

Key Responsibilities:

• Ensure the reception desk is always manned, greet patients, usher and guide them according to clinical pathways, and respond to their needs promptly.
• Communication: Provide accurate verbal and written information, answer queries about services, and handle telephone inquiries professionally and politely within five rings, adhering to established protocols.
• Patient Safety and Feedback: Ensure patient and visitor safety by following emergency protocols and encourage feedback through satisfaction surveys.
• Payment Management: Collect payments accurately at the cash desk and double-check doubtful transactions.
• Administrative Support: Assist the Administrator Manager with smooth administrative operations, maintain the availability of medical notes, and organize documents effectively.
• Confidentiality and Compliance: Uphold privacy, dignity, and confidentiality in all interactions, ensuring compliance with data protection legislation and internal policies.
• Quality and Audit Participation: Engage in quality audits and comply with HCA requirements to enhance service delivery.

Qualifications and Skills:

• A graduate degree is preferred; experience in a medical environment is advantageous.
• Strong written and verbal communication skills, with exceptional customer care and face-to-face interaction abilities.
• Capability to work flexibly under pressure, collaborating effectively with team members and external contacts.