Job Description

Job Summary:

Providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner. Maintain professional reporting mechanism insuring medical equipment up time and customer satisfaction. Delivering high quality corrective maintenance, periodic preventative maintenance, and medical equipment installations.

Duties and Responsibilities

Key Responsibilities:

• Installation: Expertly install and configure laboratory instruments, with a focus on CDG instruments, to meet the technical specifications and requirements of the laboratory.
• Maintenance: Perform routine maintenance tasks, including calibration and adjustments, to uphold the reliability and accuracy of laboratory instruments.
• Troubleshooting: Identify, diagnose, and resolve technical issues efficiently to minimize downtime and maintain uninterrupted functionality of CDG instruments.
• Preventive Maintenance: Implement proactive measures to prevent potential issues, contributing to the overall longevity and performance of laboratory equipment.
• Collaboration: Collaborate with laboratory staff to understand their needs, provide technical support, and offer training on proper instrument usage.
• Documentation: Maintain detailed records of installation procedures, maintenance activities, and troubleshooting processes for compliance and continuous improvement.
• Technology Integration: Stay abreast of the latest advancements in laboratory instrumentation, providing insights into potential upgrades or enhancements.

Qualifications:

• Proven experience in the installation, maintenance, and troubleshooting of laboratory instruments, with a focus on CDG instruments.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for effective collaboration with laboratory personnel.
• Adaptability to evolving technologies and ability to thrive in a dynamic laboratory environment.

Attributes:

• Detail-oriented with a commitment to maintaining instrument accuracy.
• Adaptable to changing priorities, able to work efficiently under pressure.
• Dedication to ensuring the reliability and functionality of laboratory instruments.
• Ability to work independently and adapt to different laboratory environments.

EXPERIENCE, Skills & Knowledge.

• Bachelor’s degree in biomedical engineering or any related field.
• Saudi Council of Engineers

Experience

• A minimum of 1 years’ experience in related field
• Laboratory equipment experience is a plus and preferable.
• Basic network knowledge is a plus

Languages

• Proficiency in English

Competencies

• Coaching skills.
• Communication skills.
• Public relations.
• Team player.
• Data Reporting.
• Product knowledge.
• Computer skills.
• Quality of work.
• Customer service.
• Agility.