Job Description

OBJECTIVE/ PURPOSE OF THE JOB

This individual role uses technical expertise to ensure the effective provisioning, installation, commissioning, and handover of Hemodialysis medical equipment in hospitals, clinics, and dialysis centers according to assigned areas and coverage.

He/She ensure efficient service, maintenance, and repair under service contracts and follow company policies and manufacturer recommendations.

The role requires integrating mechanical, electrical, electronic, and computer skills to keep dialysis machines and related systems fully operational for doctors, nurses, and technicians.

Key Responsibilities

• Ensure customer’s daily technical complaint and issues on Hemodialysis medical equipment have been address to in a properly manner.
• Identify technical specification, conduct installation, commissioning and handed-over of new medical equipment.
• Carry-out planned and unplanned preventive and corrective maintenance of medical equipment as assigned.
• Provide technical support to sales team on customer’s technical issues such as determining pre-installation requirements
• Completes the needed documentation and service reports and participates in department planning and strategies as required to achieve company goals.
• Always updated on all maintenance contracts preventive maintenance schedule.
• Provide technical support/ assistance, efficient and effective service & maintenance to all customer’s calls to ensure their satisfaction & trust.
• To monitor, perform and ensure scheduled periodic preventive and corrective maintenance in a timely manner
• Provides inputs in department planning and strategies to achieve department goals.
• Participates in the implementation of short-term strategic goals of the department.
• Determine service priorities and time tables, allocate the needed resources/ tasks.
• Ensure proper managing of the initial call from the customer.
• Effectively communication skills to engage the customer and start service experience.
• Follow-up with customer regarding outstanding issues.
• Works with all personnel and outside contacts to satisfy clients and achieve company goals.
• Gathers & derives knowledge & experience of the technical aspects of Biomedical Equipment in order to analyze issues and find solutions.
• Identifies & proposes effective technologies in order to satisfy customer requirements & issues.
• Constantly strives to identify new techniques in working with medical equipment to improve its performance, resolving system issues efficiently and reducing downtime.
  

Skills

JOB REQUIREMENT
Driving: Valid GCC driving license required
Bachelor of Science / Degree in Biomedical/ Electronics/ Electrical/ Mechanical Engineering.
Fresenius or on similar devices
Computer knowledge/certification preferred.
Must have driving skills & license.
Minimum 3-4 years total experience in the Biomedical Field with experience in Hemodialysis Medical linesPreferred Experience in Qatar Market
Language and proficiency: Fluent in both English and Arabic.