Job Description
- Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
- Provide hospital information and answer patient queries.
- Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services.
- Ensure patients have an overall good patient experience
- Liaison between departments when required
- Manage the reception and waiting areas.
- Handles telephone enquiries and directs queries accordingly
Responsibilities
- Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
- Provide hospital information and answer patient queries.
- Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services.
- Ensure patients have an overall good patient experience
- Liaison between departments when required
- Manage the reception and waiting areas.
- Handles telephone enquiries and directs queries accordingly
Qualifications
- Preferably a college graduate in any discipline
