Job Description

Responsibilities

DUTIES AND RESPONSIBILITIES:

Coordinates and supervises operational management activities in the Outpatient area(s):

• Coordinates and directs the daily patient care /clinic operations of the Outpatient area(s).
• Checks on staffing of each unit monitors and makes changes as required to cover for illness, increase in acuity, and vacations, providing adequate coverage of the unit.
• Analyzes workload and skill mix requirements to meet patient care needs.
• Assigns personnel to patients based on the acuity of patient care needs and staff availability
• Conducts frequent rounds throughout the outpatient area(s) to ensure appropriate functioning.
• Maintains a continuous physical presence within the outpatient area(s) and responds to requests for assistance.
• Coordinates overall patient flow process (es) with outpatient area (s) management.
• Facilitates patient flow in the outpatient area(s).
• Assess staff competencies/cross-training and make patient care assignments accordingly.
• Responds to emergencies/crises and assists especially new orientees and junior staff.
• Provides resourcefulness and effective leadership during crises and emergencies to the assigned nursing personnel.
• Builds a positive work environment by guiding employees to support the mission of the nursing department and the American Hospital Dubai, providing developmental opportunities and encouraging teamwork.
• Participates in quality improvement activities.
• Collaborates with other departments for coordination, troubleshooting and problem-solving of related issues.
• Ensures availability of supplies and equipment to meet patient care needs.
• Plans for the use of material resources by projecting needs over the calendar year.
• Monitors equipment usage and maintenance.
• Assists with developing priorities, goals, and action plans.
• Submits monthly and annual reports on a timely basis.
• Investigate and report errors, and incidents/accidents such as patient falls or injuries, medication errors, etc.
• Oversees and follows up on various required data collection in the Outpatient area (s).

Ensures the delivery of proper patient-centred care in the Outpatient area(s):

• Promotes PCC dimensions and follows up with subordinates to make sure they implement them in their daily activities.
• Ensures that nursing practice includes physical, psychological, social, and cultural dimensions utilizing the nursing process with consideration to the developmental and maturational needs of patients.
• Promotes patient and family education activities in nursing units.
• Follow-up on proper coordination of care with patient, family and health care providers when applicable.
• Oversees collaboration with multidisciplinary health care team and coordination of medical and nursing management of patient care.
• Monitors emotional support and measures to alleviate fear and anxiety are properly implemented
• Stimulates good judgment, and critical and analytical thinking among nursing staff.
• Assists nursing personnel in the development of clinical decision-making and problem-solving skills through case consultation, clinical demonstration, case
  review, rounds, etc.
• Acts as a role model in the application of standards and philosophy of nursing practice.
• Ensures that nursing practice includes physical, psychological, social, and cultural dimensions utilizing the nursing process with consideration to the developmental and maturational needs of patients.
• Assumes responsibility for infection control, safety and comfort of patients.
• Provides input in formulating patient care policies and procedures.
• Checks on nurses’ job performance and provide guidance and advice as required.
• Evaluates all nursing activities related to patient care.
• Monitors compliance for accurate reporting and documentation of all patient care.

Participates in the development, implementation and dissemination of hospital and nursing policies, and ensures staff compliance:

• Assists with the development and implementation of hospital policies and procedures, standards of performance and productivity, quality assurance, safety, environmental and infection control and other regulatory requirements.
• Keeps personnel updated on policy and procedure changes and other matters as they relate to staff.
• Inspects unit daily for staff compliance with policies, procedures, regulations and standards.
• Takes corrective action when violations occur.
• Reports (in writing) problematic situations / observed deficiencies or policy breakage.

Demonstrates accountability for own professional growth and competence:

• Maintains current knowledge of nursing practice that allows identification and evaluation of clinical issues.
• Shows commitment to maintaining and enhancing professional competence through participation in appropriate continuing education activities, seminars and nursing research.
• Formulates and meets professional goals including attendance in management courses.
• Attends meetings as required.
• Be open to constructive feedback and integrate recommendations into practice.
• Participates in own performance review.
• Assumes responsibility for meeting JCI required mandatory education, e.g., fire, safety, BLS, infection control, and others.

Administrative Issues:

• Enforces attendance policies.
• Implements sick leave policies.
• Manages vacation scheduling.
• Oversees new employee orientation as well as the preceptorship and mentorship programs.
• Explains personnel policies to employees and ensure adherence to policies.
• Assists in the development, review, dissemination, and implementation of American Hospital Dubai’s policies and procedures.
• Maintains required (patient or none patient-related) records, data, reports, and statistics for administrative purposes.

HR – Staff Management:

• Ensures establishment of responsibilities and identification of priorities and performance standards.
• Allocates and delegates tasks effectively.
• Communicates individual goals.
• Encourages and assists staff to deal appropriately with conflict.
• Conduct and contribute to staff meetings.
• Participates in Human Resources activities of the department regarding training, professional development, mentoring, counselling, and performance evaluations, as well as submitting complete investigative reports and recommending corrective actions when needed.
• Collaborates with the Nursing Clinical Education and preceptors on evaluating nursing staff during orientation and on an ongoing basis.
• Recognizes and rewards staff for motivation and exceptional performance.

Qualifications

QUALIFICATIONS & SKILLS:

• Bachelor’s degree in nursing (minimum of three (3) years full-time course duration) or
• Degree in Nursing (minimum two (2) years course duration) and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia
• For UAE nationals graduates of UAE or non-UAE universities are exempted from the experience and clinical training requirements for the applied title. (UAE nationals must submit a copy of their birth certificate and the mother’s family book)
• Non-UAE national graduates from UAE universities are required to complete six (6) months of clinical training post-graduation in an APS health facility (except for Registered and assistant Nurse titles)
• Must hold a valid License/Registration to practice in their home country and/or country of last employment (where applicable)
• Must hold a minimum of a valid Basic Life Support (BLS) Certification or others according to the scope of practice
• Master’s Degree preferred

PROFESSIONAL EXPERIENCE:

• Minimum of ten (10) years of Nursing experience in the Outpatient Department
• Minimum of five (5) years of Managerial experience in the Outpatient Department
• Knowledge of Joint Commission International Accreditation (JCI)
• Skills in leadership and management
• Ability to speak and write in English fluently
• Ability to speak and write in Arabic preferred
• Private hospital experience preferred