Job Description

Role Purpose:

• Liaise between HIS and other business functions to assure effective delivery of existing HIS services and functionality
• Build relationship with the process owners and business functions by developing a communication process to keep up to date on initiative and project status
• Solely responsible for a specific area e.g. end-to-end, cross departmental processes
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artefacts as needed: User story Business Case Business Requirements Document Use Cases Screen and Interface designs
• Prepare training material and provide training to train the trainers.
• Engage stakeholders in support of initiatives.
• Work independently with users to define concepts and under direction of the Account Managers
• Drive and challenge business units on their assumptions of how they will successfully execute their objectives.
• Work with project teams and business to develop user acceptance test criteria with the business during the solving phase.
• Participate/lead review and final sign off of functional specifications.
• Maintain business process map for key processes.
• Log initiatives in JIRA and Confluence and keep the status up to date.
• Continually provide application systems improvements, especially in cross-business processes
• Identify ways to increase adoption and customer satisfaction

Key Requirements and Qualifications

• Minimum 5 years of relevant experience
• Bachelor’s degree in business, IT/Computer Engineering or Finance or Human Resources Administration or Medicine or other related fields
• Prior consulting/business analysis experience is must.
• Functional consultant experience in Oracle EBS and good knowledge in AP and AR modules
• Proficiency in MS office (MS word, Excel, PowerPoint)
• Proficiency in process modelling tools such as Visio, BPMN

Skills and Competencies

• Strong understanding of project management and agile methodologies
• Ability to document and diagram use cases, systems & business processes.
• Strong level of customer service orientation and professionalism in all interactions
• Strong facilitation and presentation skills.
• Very good command of written and spoken English; Knowledge of Arabic language is an advantage
• Ability to handle multiple projects in a fast-paced environment.
• Effective communication and stakeholder management skills.
• Excellent problem solving and analytical skills.
• Good knowledge of health insurance concepts is added advantage